Our people
• A 16-year track record in High Technology (including IT, Biotechnology, Pharmaceutical, and Online Gaming sectors), of which 10 have been in IT Operations in the USA and Europe.
• 9-years Project Coordination and Management experience in the Offshore, Nearshore and Onsite Outsourcing arena
• 9-years track record in the IT Call Centre and Contact Centre space
• Experience leading an international (all EU languages) 25 seat team contact centre in France (Sophia Antipolis).
• 6-years recent practical experience in full application life cycle client/server software development using outsource model
• 6-years experience of total P/L responsibility performing Business Development, Service and Support Delivery Management
• 7-years of Risk and Crisis Management working as a liaison between clients, offshore project management, software development/product engineering, and call/contact centre teams.
• 5-years track record in the Online & Retail Gaming Industry providing bespoke outsourced application development to market leading EU and SE Asia operators.
